ITIL (Information Technology Infrastructure Library)
TIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a
practical and flexible approach to move to the new world of digital transformation and
embrace an end-to-end operating model for the delivery and operation of products and
services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as
Lean IT, Agile, and DevOps.
The fundamental objective of this course is to help the participants understand the key
concepts of service management and the ITIL 4 service management framework and prepare
for the ITIL 4 Foundation exam
Additional Details
Administrator - Wanza, Mrs. Mandy
Sub Category -
Audience - The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles: IT Support Staff IT Consultants Business Managers Business Process Owners IT Developers Service Providers System Integrators
Objectives - At the end of this course, participants will be able to: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt Service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 15 ITIL practices • Understand specific details of seven ITIL practices
Success Criteria -
Duration -
Course ID - 316569
Event ID -
Composite ID - 316569
Total Cost - 13500
Total Duration - 3 Day(s)
Course Owner -
Course Owner Email -
Course Owner Phone -