Effective office communication and documentation
This online course will equip you to write concise and informative emails, listen actively and with insight during meetings, record meetings, draft minutes and conduct engaging telephone conversations rooted in solid communication strategies.
Additional Details
Administrator - Delport, Ms. Selene
Sub Category -
Audience - This course is for anyone who has to schedule meetings, draft minutes, compose many emails, answer the office telephone and who has to find solutions to problems at the office.
Objectives - This course focuses on: - creating proficient internal and external electronic communication - developing problem-solving skills and techniques to handle queries, complaints, and difficult situations - gaining a thorough understanding of your role in the cycle of meeting procedures – who are the role-players - how to identify items of importance when compiling professional agendas - cultivating even sharper skills to manage meetings with confidence and draft effective minutes - the importance of time management, goal setting and teamwork.
Success Criteria - Examination after Course
Duration -
Course ID - 152567
Event ID - 1213870
Composite ID - 1525671213870
Total Cost -
Total Duration -
Course Owner - Pieters, Mrs. Elizabeth Michelle Michelle
Course Owner Email - MICHELLEP@sun.ac.za
Course Owner Phone - 0218082812