Office Admin & Customer Service & Ethics
OFFICE ADMIN course outline
Having effective administrative skills are essential in today's work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of things falling through the cracks. Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
Customer Services course outline
Each and every one of us serves customers. There is the internal customer & the external customer. This workshop will differentiate between the two and look at all types of customers and how we can serve them better and improve ourselves in the process.
Ethics course outline
The following will be covered as part of the learning journey.
1. Terminology:
1.1. Ethics
1.2. Morals
1.3. The concept of Right & Wrong
1.4. Values – generic
2. Principles of Ethics
3. Values in the workplace
4. Ethical behavior in the workplace
5. Ethics vs Risks
6. Examples/Case Studies of Ethical & Unethical conduct
7. The Cost of Unethical Conduct
7.1. Personal impact
7.2. Productivity costs
7.3. Absence costs
7.4. Impact on Stellenbosch University
7.5. Re-hiring costs
7.6. Legal costs
7.7. Unemployment effect on the economy
8. Ethical conundrums
9. Creating a "Speak-Up Culture"
Additional Details
Administrator - Albertus, Mrs. Alvira Liesel
Sub Category -
Audience - All Admin Staff
Objectives - The Office Admin workshop will enable you to learn the fundamental skills needed to help you use sources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. Customer Service will enable you to: State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers & needs Use outstanding customer service to generate return business Build good will through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal with difficult customers Ethics Practically speaking
Success Criteria -
Duration -
Course ID - 299568
Event ID -
Composite ID - 299568
Total Cost -
Total Duration -
Course Owner -
Course Owner Email -
Course Owner Phone -