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DTSTART:20261021T020000AMZ
DTEND:20261023T020000AMZ
LOCATION:Online
SUMMARY:Office Admin & Customer Service & Ethics
DESCRIPTION:OFFICE ADMIN course outline
Having effective administrative skills are essential in today's work environment. Being organized, punctual, and effective in your communication skills, both written and verbal are crucial if you want to achieve your goals in any endeavour you pursue. Think of it. The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritize it, and process it to the extent where value is achieved for the organization. Good administrative skills reduce the risk of things falling through the cracks. Great administrative skills create exponential results that spot potential problems, overcome obstacles, and leverage resources effectively.
Customer Services course outline
Each and every one of us serves customers. There is the internal customer & the external customer. This workshop will differentiate between the two and look at all types of customers and how we can serve them better and improve ourselves in the process.
Ethics course outline
The following will be covered as part of the learning journey.
1.	Terminology:
1.1.	Ethics
1.2.	Morals
1.3.	The concept of Right & Wrong
1.4.	Values – generic
2.	Principles of Ethics
3.	Values in the workplace
4.	Ethical behavior in the workplace
5.	Ethics vs Risks
6.	Examples/Case Studies of Ethical & Unethical conduct
7.	The Cost of Unethical Conduct
7.1.	Personal impact
7.2.	Productivity costs
7.3.	Absence costs
7.4.	Impact on Stellenbosch University
7.5.	Re-hiring costs
7.6.	Legal costs
7.7.	Unemployment effect on the economy
8.	Ethical conundrums
9.	Creating a "Speak-Up Culture"

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